Policies and Procedures

Hawthorn-Melbourne has a range of policies and procedures to protect your rights as an international student in Australia, and to ensure that you progress in your English language learning. You can read these policies below.

The ESOS Framework

International students in Australia are protected by laws known as the ESOS Framework .

The framework includes:

Education Services for Overseas Students (ESOS) Act
National Code of Practice for Providers of Education and Training to Overseas Students 2018 including the ELICOS Standards

The Australian Government is committed to ensuring you have an excellent education experience in Australia. Their fact sheet for international students contains important information about your rights and responsibilities while studying in Australia.

Policies and Forms

Conditions of Enrolment
Code of Conduct
Attendance Policy
Supporting Students with Special Needs Policy and Procedure for Students
Special Needs Reasonable Adjustment Application Form
Special Consideration Policy and Procedure for Students
Special Consideration Application Form
Student Deferral, Suspension or Cancellation Policy & Procedure
Transfer Between Registered Providers Policy and Procedure
Change of Provider Request Form
Underage Student Policy
Complaints and Appeals Policy and Procedure
Complaints and Appeals Process - Overseas Students
Complaints and Appeals Form
Privacy Policy